IT Systems Administrator
About Me
Experienced IT system administrator with proven results.
My main areas of expertise include network administration, fault tolerant infrastructure design, security risk assessment, and disaster recover / business continuity planning.
Proven track record in project management, and enterprise resource planning.
Skills
CLOUD PLATFORMS: Azure, Google Cloud Platform, DigitalOcean
DISASTER RECOVERY / BUSINESS CONTINUITY: StorageCraft, Datto, Acronis, Barracuda, Unitrends
HELPDESK TICKETING SOFTWARE: Autotask, Spiceworks, Zendesk, Lansweeper
NETWORKING: Cisco, Aruba, Meraki, Barracuda, Ubiquiti, Palo Alto, LAN/WAN, TCP/IP, DHCP, DNS, IDS/IPS, VPN
OFFICE 365: Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Power Automate, OneDrive
OPERATING SYSTEMS: Windows 10/11, Windows Server 2016, 2019, 2022, macOS, Linux (Ubuntu), Android, iOS
OTHER SOFTWARE: Ekahau Site Survey, Acronis True Image, TeamViewer, LogMeIn, Malwarebytes, Bitdefender GravityZone, SentinelOne
RMM TOOLS: Kaseya VSA, SolarWinds, ConnectWise, Datto RMM, Pulseway
VIRTUALIZATION: VMware ESXi, Hyper-V, Citrix Hypervisor, vSphere
UNIFIED COMMUNICATIONS: RingCentral, Dialpad, 3CX, Cisco Webex, Zoom
WEBSITE DESIGN: WordPress, Joomla, Shopify, Wix
Experience
IT Specialist / System Admin
Spoonwood Dental Partners, Keene, NH
- Provided level 1 and level 2 support to end users.
- Managed the rollout of a new CRM solution to meet the demands of a growing organization.
- Engineered a software defined network to facilitate affordable and reliable interoffice connectivity.
- Deployed a modern cloud-based VoIP system to increase flexibility while saving on phone service costs.
- Installed core network infrastructure including servers, switches, firewalls, and wireless access points.
- Worked with Unitrends backup solutions to develop a comprehensive disaster recovery / business continuity plan, installed multiple Unitrends backup appliances, and provisioned Azure cloud backup targets.
IT Support Specialist
Acapella Technologies, Manchester, NH
- Provided remote and onsite support to end users.
- Recommended appropriate hardware / software, including networking equipment and servers.
- Managed end of lifecycle for hardware / software, worked with customers to plan for replacement.
- Configured / hardened / audited firewalls including Meraki, SonicWall, Cisco, and Ubiquiti.
- Setup and managed VMWare on servers, converted physical servers to virtual servers.
- Managed Office 365 tenants, DNS records, and email encryption.
IT Systems Administrator
ARIS Solutions, White River Junction, VT
- Administer 12 servers, including physical / virtual on-prem, and cloud.
- Manage and update a modern, highly redundant IP network composed of Palo Alto, Meraki, and Ubiquiti products.
- Maintain and continually harden a secure Azure / Entra / Microsoft 365 Tenant following best security practices.
- Worked hands-on with IT Director to perform NIST framework assessments, HIPAA, and SOC 2 compliance checks.
- Led a hands-on conversion from an on-prem phone system to a cloud-based Cisco Webex phone system.
- Migrated the public-facing website from an outdated static site to a modern WordPress site with a custom theme.
Recent Projects
Designed and implemented an enterprise grade disaster recovery / business continuity solution for a growing healthcare organization.
Deployed a modern cloud based hosted VoIP solution to enable unified communications while cutting monthly phone costs by 43%.
Engineered and installed a software defined networking solution to replace an aging local area network which frequently experienced outages.
Developed a cost-effective hardware lifecycle management protocol with measurable reliability targets for a Vermont mental health agency.
Get In Touch
- Call Me:
(603)937-0158
- Email Me:
zachary@zharper.com