Zachary Harper

Technology Specialist

Zachary Harper

About Me

Experienced IT specialist with proven results. 

My main areas of expertise include network administration, fault tolerant infrastructure design, security risk assessment, and disaster recover / business continuity planning. 

Proven track record in project management, and enterprise resource planning.


CLOUD PLATFORMS: AWS, Google Cloud, DigitalOcean, Azure

DISASTER RECOVERY / BUSINESS CONTINUITY: StorageCraft, Datto, Acronis, Barracuda, Unitrends, Veeam

HELPDESK TICKETING SOFTWARE: Autotask, Spiceworks, Zendesk, Lansweeper 

NETWORKING: Cisco, Aruba, Meraki, Barracuda, Ubiquiti, LAN/WAN, TCP/IP, DHCP, DNS, IDS/IPS, VPN, RADIUS

OFFICE 365: Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Power Automate, OneDrive

OPERATING SYSTEMS:  Windows 10, Windows Server 2012, 2016, 2019, macOS X, macOS Big Sur, Linux Ubuntu, Android, iOS

OTHER SOFTWARE: Ekahau Site Survey, AirMagnet RF, Acronis True Image, TeamViewer, LogMeIn, Malwarebytes, Bitdefender Gravity Zone, SAP ERP, inFlow, QuickBooks,

RMM TOOLS: Kaseya VSA, SolarWinds, ConnectWise, Datto RMM, Pulseway 

VIRTUALIZATION: VMWare ESXi, Hyper-V, Citrix Hypervisor, vSphere

UNIFIED COMMUNICATIONS: RingCentral, Dialpad, 3CX, Cisco WebEx

WEBSITE DESIGN: WordPress, Joomla, Shopify, Drupal 


IT Specialist / System Admin                                                                                          

Spoonwood Dental Partners, Keene, NH

  • Provided level 1 and level 2 support to end users.
  • Managed the rollout of a new CRM solution to meet the demands of a growing organization.
  • Engineered a software defined network to facilitate affordable and reliable interoffice connectivity.
  • Deployed a modern cloud-based VoIP system to increase flexibility while saving on phone service costs.
  • Installed core network infrastructure including servers, switches, firewalls, and wireless access points.
  • Worked with Unitrends backup solutions to develop a comprehensive disaster recovery / business continuity plan, installed multiple Unitrends backup appliances, and provisioned Azure cloud backup targets.

IT Support Specialist                                                                                             

Acapella Technologies, Manchester, NH

  • Provided remote and onsite support to end users.
  • Recommended appropriate hardware / software, including networking equipment and servers.
  • Managed end of lifecycle for hardware / software, worked with customers to plan for replacement.
  • Configured / hardened / audited firewalls including Meraki, SonicWall, Cisco, and Ubiquiti.
  • Setup and managed VMWare on servers, converted physical servers to virtual servers.
  • Managed Office 365 tenants, DNS records, and email encryption.

Freelance IT Consultant                                                                                                         

Hartford, CT, Stamford, CT

  • Worked with 6 business startups in the Hartford, CT and Stamford, CT region.
  • Designed networks from the ground up for companies ranging from 7 – 42 employees.
  • Setup and Installed networking equipment including servers, routers, switches, and wireless access points.
  • Setup and managed Active Directory Windows Domains, integrated Exchange with domain user groups.
  • Setup VPNs including site to site and point to site.
  • Installed and terminated networking cables including both copper and fiber.
  • Provided primary desktop support for a variety of hardware and software issues.
  • Cloned hard drives to solid state drives using Acronis True Image and Norton Ghost.

Recent Projects

Designed and implemented an enterprise grade disaster recovery / business continuity solution for a growing healthcare organization.

Deployed a modern cloud based hosted VoIP solution to enable unified communications while cutting monthly phone costs by 43%.

Engineered and installed a software defined networking solution to replace an aging local area network which frequently experienced outages.

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